Where the margin actually is
Before the pitch: real payroll says the managed service runs at a services margin today, not a software one — and the single lever that moves it is accounts per PSM. Everything else in this doc serves this number. Targets: delivery people cost ≤25% of net revenue, tech & other COGS ≤~15%, gross margin ~60%+.
Accounts per PSM is the dial from agency to software margin
~$2.4K delivery / account
agents assist
~$1.2K delivery / account
agents run delivery
PSM cost bands — US vs KR
| Band | US loaded | KR loaded |
|---|---|---|
| Junior PSM | $7.5k–$9.6k | $900–$2.2k |
| Mid PSM | $10.4k–$14.2k | $3.1k–$3.7k |
| Senior PSM | $15.4k–$21.7k | $5.4k–$6.2k |
| Lead PSM | $20k–$30k+ | $12.2k |
A US PSM costs ~2–5× its KR equivalent — which is why delivery is KR-based and US is reserved for relationship coverage.
The margin horizon — a transition-stage model, not the destination
| Timeframe | Delivery people cost | Gross margin |
|---|---|---|
| Now / early scale you are here | ≤25% | ~60% |
| Next operating phase | 18%–22% | 65%–70% |
| SaaS-like maturity | 10%–15% | 75%+ |
From a flat take rate to an evolving rate card
Today every client sits on the same legacy deal: a flat % of ad spend — an agency take rate that comps at 1–3× revenue. The model is to migrate each existing client, and land every new one, onto a base + % rate card: the Korean rate (KRW) for Korean brands, the US rate (USD + relationship premium) for US brands. Same clients, same Korea-based delivery — a different revenue shape that earns a SaaS / vertical-AI multiple (8–15×).
Each client's transition — and how we sell it
Every existing account moves off the flat take rate onto its target card by HQ; new logos land straight on the card. Korean brands → Korean rate; US brands → US rate. Tier is set by monthly Amazon managed spend.
Transition map
| Client | HQ | ~Spend/mo | Today | → Target |
|---|---|---|---|---|
| Korean brands → Korean rate (KRW base + %) | ||||
| Beauty Selection | KR | ~$159K | ~11.5% flat | Korean · Scale |
| IUNIK | KR | ~$87K | ~11.5% flat | Korean · Growth |
| Wish · Aekyung | KR | ~$41–53K | ~11.5% flat | Korean · Growth |
| Samyang · HSAD · Meebak | KR | ~$18–28K | ~11.5% flat | Korean · Core |
| L&P · TORRIDEN · House of B · Ezahm | KR | < $10K | ~11.5% flat | Korean · Launch |
| US brands → US rate (USD base + % + relationship premium) | ||||
| KISS | US | ~$102K | ~11.5% flat | US · Scale |
| PharmaResearch | US | ~$161K | custom | US · Scale (custom) |
| IVY USA | US | ~$34K | custom | US · Growth (custom) |
| LOVB | US | ~$14K | ~11.5% flat | US · Core |
| New logos → land on the card (no take-rate stage) | ||||
| New Korean brand | KR | by spend | — | Korean · by tier |
| New US brand (e.g. Avarelle) | US | by spend | — | US · by tier |
Migrate with no bill jumps: re-paper at current price, converge over 1–2 renewals. Whales hold near ~11.5%; the win is the committed base (recurring ARR + floor), not a higher rate.
The talk track — what we say to sell the move
- "Your cost stops being a tax on your own growth." A flat platform base + a small aligned rate replaces a % that climbs every time you spend more.
- "Predictable, budgetable, in your currency." Korean clients get a fixed KRW base; US clients a fixed USD base — no FX surprise on the committed part.
- "You get a committed team, not a meter." A dedicated pod, and (US) a named relationship owner — the base buys the platform and the people.
- "Commit annually, save 10%." Flexibility is the default (30-day out); commitment is rewarded.
- Converts media-linked % into recurring base ARR — the line that earns the software multiple.
- Puts a floor under revenue so a spend dip (another Wish) no longer zeroes the account.
- Holds delivery in Korea — base + thin % keeps gross margin on target while the relationship sits where it must.
- Re-rates the book account by account: every dollar moved from take-rate to base comps at 8–15× instead of 1–3×.
The Korean rate card
The Korean book runs on a single base + percentage managed-service card, tuned to how Korean brands buy: one inclusive monthly number, bundled scope, month-to-month flexibility. The platform base is billed in KRW (FX certainty on the committed part); the percentage rides USD Amazon spend.
The price stack
The base is the monthly minimum (and the SaaS-recurring line). The managed layer m declines as the tier grows — small spend is too thin for 6% to fund a human, so it sits higher at the bottom.
Service modes
- Self-Serviceagents run it, no humanbase + 3%
- Hybridpartial human oversightbase + 3% + ½ mgd
- Managedfull PSM ownership — core ICPbase + 3% + mgd
Korean clients buy a partner, not "software" — one inclusive number, results-aligned. The SaaS framing is the investor story, not the client pitch.
Tier structure — Managed service
| Tier | Monthly spend | Base (KRW) | ≈ USD | + Opt | + Mgd | = Var | All-in (Mgd) |
|---|---|---|---|---|---|---|---|
| Launch 온램프 | < $12K | ₩1,500,000 | ~$1,070 | 3% | 10% | 13% | ~26% |
| Core 코어 | $12K–$40K | ₩2,000,000 | ~$1,430 | 3% | 8% | 11% | ~17% |
| Growth 성장 | $40K–$100K | ₩3,500,000 | ~$2,500 | 3% | 6% | 9% | ~13% |
| Scale 스케일 | $100K+ | ₩5,500,000 | ~$3,930 | 3% | 6% | 9% | ~11.5% |
FX ≈ ₩1,400/$1 · base quoted VAT 별도 · spend = Sponsored Ads + Amazon DSP · committed base in KRW, variable in USD (mixed-currency invoice). Month-to-month, 30-day notice (final month at trailing-3-mo avg); annual commit −10%.
Managed margin by spend band
| Tier | Spend (min → max) | All-in /mo (min → max) | Effective take rate | Managed GM |
|---|---|---|---|---|
| Launch | $3K → $12K | $1,460 → $2,630 | 49% → 22% | 44% → 69% |
| Core | $12K → $40K | $2,750 → $5,830 | 23% → 15% | 63% → 82% |
| Growth | $40K → $100K | $6,100 → $11,500 | 15% → 11.5% | 78% → 88% |
| Scale | $100K → $200K | $12,930 → $21,930 | 13% → 11% | 84% → 91% |
Within a tier the base is fixed, so the effective rate falls and the margin rises as spend grows toward the band's top. GM shown on the delivery basis (revenue − KR PSM), consistent with the PSM-ratio sections.
How many accounts per PSM clears the margin interactive
| ACCOUNTS PER PSM → | ||||||||
|---|---|---|---|---|---|---|---|---|
| Tier | Spend | All-in /mo | 1.5 | 2 | 3 | 4 | 5 | 6 |
Columns = accounts per PSM. Cell = Managed delivery GM (revenue − KR PSM at $4.1K/PSM ÷ accounts). The leftmost green cell in each row is the minimum leverage that tier needs to clear the target at the current spend.
Self-Service & Hybrid: thinner rate, more accounts per PSM
Managed isn't the only road to 60%. Lighter modes earn a smaller take rate — but agents do the delivery, so one PSM can carry far more accounts. Same 60% target, reached through leverage instead of price. The dial is always accounts per PSM.
Self-Service
Agents run optimization; the PSM only monitors. The rate is thin, so the volume one PSM can hold is what funds the margin.
Hybrid
3% optimization + half the managed layer. PSM co-pilots, agents execute — the middle on both rate and load.
Managed
PSM owns the account end-to-end. The rich rate is what pays for hands-on delivery — margin comes from price.
Accounts per PSM & the margin it earns, by tier
| Tier | Rep. spend | Self-Service +3% | Hybrid +6–8% | Managed +9–13% |
|---|---|---|---|---|
| Launch | $8K | 12 / PSM74%60% @ 7.8/PSM | 7 / PSM66%60% @ 6.0/PSM | 4 / PSM51%60% @ 4.9/PSM |
| Core | $25K | 11 / PSM83%60% @ 4.7/PSM | 7 / PSM82%60% @ 3.2/PSM | 4 / PSM75%60% @ 2.5/PSM |
| Growth | $60K | 10 / PSM90%60% @ 2.4/PSM | 6 / PSM89%60% @ 1.7/PSM | 3 / PSM83%60% @ 1.3/PSM |
| Scale | $160K | 9 / PSM95%60% @ 1.2/PSM | 5 / PSM94%60% @ 0.8/PSM | 3 / PSM93%60% @ 0.6/PSM |
The break-even line is the real tier story: Launch needs heavy leverage to pay — Managed break-even (4.9/PSM) sits above what a hands-on PSM can carry (~4), so it lands at 51% — while a Scale account clears 60% at well under 1 account/PSM. Big accounts are profitable at almost any load; the smallest pay only in lighter modes. Agents are what push the target load up toward — and past — each break-even.
Korean rate card → PSM ratio for the margin target
Each Korean tier's all-in revenue sets the accounts-per-PSM a pod must hit to clear the gross-margin target. Whole-account GM at KR delivery cost (~$4.1K/PSM loaded). Cells shaded by GM — same color legend as above.
Gross margin by accounts-per-PSM
| Korean tier | All-in rev/mo | 1/PSM | 2/PSM | 3/PSM | 5/PSM | 8/PSM |
|---|---|---|---|---|---|---|
| Launch | $2,110 | −94% | +3% | 35% | 61% | 76% |
| Core | $4,180 | +2% | 51% | 67% | 80% | 88% |
| Growth | $7,900 | 48% | 74% | 83% | 90% | 94% |
| Scale | $18,330 | 78% | 89% | 93% | 95% | 97% |
| Tier | Break-even | 30% margin | 60% margin |
|---|---|---|---|
| Launch | ~1.9/PSM | ~2.8/PSM | ~4.9/PSM |
| Core | ~1.0/PSM | ~1.4/PSM | ~2.5/PSM |
| Growth | ~0.5/PSM | ~0.7/PSM | ~1.3/PSM |
| Scale | ~0.2/PSM | ~0.3/PSM | ~0.6/PSM |
The US rate card
US clients run the same stack as Korean clients — base + 3% optimization + tiered managed — but priced in USD with a built-in relationship premium. Delivery still runs on Korea pods (that's the margin); the premium funds US-based relationship ownership — the renewals, exec comms, and escalation a US enterprise buyer expects and a Korean PSM can't cover in-market.
Tier structure — same numbers, dollars not won
| Tier | Monthly spend | Base (USD) | vs KR base | + Opt | + Mgd | = Var | All-in (Mgd) |
|---|---|---|---|---|---|---|---|
| Launch | < $12K | $1,500 | +40% | 3% | 10% | 13% | ~32% |
| Core | $12K–$40K | $2,000 | +40% | 3% | 8% | 11% | ~19% |
| Growth | $40K–$100K | $3,500 | +40% | 3% | 6% | 9% | ~15% |
| Scale | $100K+ | $5,500 | +40% | 3% | 6% | 9% | ~12.5% |
All-in at representative spend (Launch $8K, Core $25K, Growth $60K, Scale $160K). No FX exposure — billed in USD. The ~40% base premium over the Korean card funds the US relationship layer.
Delivery stays in Korea
A US PSM costs ~2–5× a KR one ($10.4K vs $4.1K loaded for a mid). US-delivering collapses the margin — a dedicated US senior on one whale clears only ~16–22% GM, and even a US mid ~48% (grid below). So US accounts get the same Korea delivery pod; the US premium buys a US Senior PSM for the relationship only.
The US book today
- KISS Scale · US enterprise~$11.8K/mo
- PharmaResearch Scale · custom / off-platform~$18.6K/mo
- IVY USA Growth · custom / off-platform~$3.8K/mo
- LOVB Core · sub-scale~$1.6K/mo
A dedicated US Senior PSM (~$18.5K/mo) is fully funded at a ~$74K/mo US book (S&M ≤25%). At ~$35.8K today it runs lean / at leadership — the premium pre-funds the seat as the book grows.
US rate card → PSM ratio (if US-delivered)
The same math on the US card at US delivery cost (~$10.4K/PSM) — the proof behind "never US-deliver": a US-staffed pod stays red until it carries far more accounts. Same color legend as above.
Gross margin by accounts-per-PSM — US delivery
| US tier | All-in rev/mo | 1/PSM | 2/PSM | 3/PSM | 5/PSM | 8/PSM |
|---|---|---|---|---|---|---|
| Launch | $2,540 | −309% | −105% | −36% | +18% | 49% |
| Core | $4,750 | −119% | −9% | 27% | 56% | 73% |
| Growth | $8,900 | −17% | 42% | 61% | 77% | 85% |
| Scale | $19,900 | 48% | 74% | 83% | 90% | 93% |
| Tier | Break-even | 30% margin | 60% margin |
|---|---|---|---|
| Launch | ~4.1/PSM | ~5.9/PSM | ~10.2/PSM |
| Core | ~2.2/PSM | ~3.1/PSM | ~5.5/PSM |
| Growth | ~1.2/PSM | ~1.7/PSM | ~2.9/PSM |
| Scale | ~0.5/PSM | ~0.8/PSM | ~1.3/PSM |
The take-rate card — and why we're killing it
This is the prior model: a straight percentage of the client's ad spend — no fixed base, no floor. It's how PulseAd bills today (~11.5% blended) and how every agency prices. We show it here precisely because it's the thing the Korean and US cards are built to escape.
Take-rate card (legacy · % of spend)
| Tier | Monthly spend | Take rate | Fee at rep spend | Committed base | Floor |
|---|---|---|---|---|---|
| Launch | < $12K | 18% | ~$1,440 | $0 | $0 |
| Core | $12K–$40K | 16% | ~$4,000 | $0 | $0 |
| Growth | $40K–$100K | 14% | ~$8,400 | $0 | $0 |
| Scale | $100K+ | 13% | ~$20,800 | $0 | $0 |
100% of revenue is variable and media-linked. $0 committed base = no recurring software fee; $0 floor = revenue craters with the client's spend while the PSM cost stays fixed.
Pod staffing strategy
Delivery is staffed in pods of 1–2 PSMs that each carry a cluster of accounts — you staff the pod, not a fraction per account. Korean clients are served end-to-end by Korea-only pods; US clients get a Korea delivery pod. KR PSMs protect margin (ops, QA, reporting, delivery); US PSMs protect the relationship (renewals, upsell, exec comms).
Pod 1 · KR Key
Own & grow the largest Korean relationships end-to-end — spend growth + retention (the NRR engine).
Pod 2 · KR Long-tail
Repeatable, automation-first delivery to many small Korean accounts at the highest accounts-per-PSM.
Pod 3 · US Delivery
Campaign ops & performance for US Growth/Enterprise accounts at KR cost. Delivery only.
Pod economics
| Pod | Accounts | Cost/mo | Rev/mo | People % | GM |
|---|---|---|---|---|---|
| Pod 1 · KR Key | Beauty Selection, IUNIK, Wish, Aekyung | $7,300 | $38,970 | 19% | ~76% |
| Pod 2 · KR Long-tail | Samyang, HSAD, Meebak, L&P, TORRIDEN, House of B, Ezahm | $3,400 | $11,825 | 29% | ~66% |
| Pod 3 · US Delivery | KISS, PharmaResearch, IVY, LOVB | $7,300 | $35,766 | 20% | ~75% |
Blended KR delivery clears the ~60% margin target at ~21% people cost — the lever is accounts-per-PSM (1.7 → 3–4) as agents absorb the repeatable work, so the team scales the book rather than the headcount. Cull/automate sub-pod accounts (Hana, Best Innovation).
Standards for new accounts
- Korean client → assign to a KR pod (Key or Long-tail) within its 4–9 account capacity; spin up a new pod when full.
- US client → Pod 3 (KR delivery). Add a US Senior PSM for relationship only when the US book ≥ ~$74K/mo.
- Minimum engagement = the Launch base. Below it, automation-only or decline — sub-scale accounts dilute a pod's margin.
- The margin lever is accounts-per-PSM, not adding heads — never staff ahead of the leverage target.
Rollout: moving the live book onto the cards
The model is clean on a blank sheet. The live book is not. Migrating ~17 existing accounts off the flat take rate onto the base + % cards — Korean clients → Korean rate card, US clients → US rate card — lifts small and mid accounts (+30–155%) and holds the whales roughly flat. The execution risk is churn on the lifted small accounts and protecting the whales, not a give-back.
The legacy-book migration jump
The rules that keep it from breaking
- No bill jumps. Re-paper at current price first, then converge over 1–2 renewals. The big moves are on small accounts; whales re-price near-flat and stay grandfathered.
- New logos land on the card. No take-rate stage — new clients start on base + % from day one, so there's no migration to manage and no give-back.
- Steer, don't menu. One card by HQ (Korean or US); qualify the tier and service mode. Don't let clients arbitrage down to the cheapest mode everywhere.
- Year-1 growth lock. Tier held the full term; re-rate only at renewal.
Where execution still bites
The client-resistance ceiling — what the market will actually bear
How the industry prices — and which shape we are
Retail-media tooling prices in four archetypes, from a % media tax to flat SaaS. Today we sit at ① (the legacy take rate). The base + % rate card (Korean & US) moves us to ②/③ — a fixed base that reads like SaaS, plus a thin aligned %. Each card marks where we are today vs where the new card lands.
① Pure take-rate %
A SaaS minimum + ~3% of ad spend. Feels like a media tax; gets punitive above $250K/mo spend.
② Tiered fixed fee
Fixed monthly tiers that behave like a declining take-rate: ~9–12% at small spend, ~1–2.5% at scale. A fixed fee dressed as a %.
③ Flat SaaS subscription
Explicitly replaces the “media tax” with predictable software fees (2.2–2.85% effective, software-only). The proven destination.
④ Enterprise modular SaaS
Six-figure platform + module licenses; % of media is just one optional module (1–3%). Heavy implementation, large CPG.
Head-to-head with the named competitors
The previous section was the shapes; this is the vendors, at real numbers. We sell all-in managed (we run it), so the only fair comparison normalizes everyone to that basis — competitor software headline + a ~7% managed-ops layer. The ≈ all-in managed column does that; vs PulseAd reads each vendor against PulseAd Managed (~12–17%) on equal footing. All figures except Skai are reverse-engineered estimates.
| Vendor | Model | Headline (as listed) | ≈ All-in managed | vs PulseAd Mgd | Conf. |
|---|---|---|---|---|---|
| All-in managed — software + operations in one feepriced the way a brand actually pays to run Amazon · this is our basis | |||||
| PulseAd · Korean rate (Managed) | base + % | base + % (KRW) | ~12–17% | — KR clients | live |
| PulseAd · US rate (Managed) | base + % | base + % (USD) | ~13–19% | — US clients | live |
| PulseAd · legacy take rate | % of spend | ~11.5% | ~11.5% | — what we're leaving | today |
| Software-led — platform fee only; managed ops billed separately at +5–15% of spend (≈7% mid added below) | |||||
| Pacvue | hybrid | max($500, 3%) | ~10% | in band | est ~70% |
| Perpetua | hybrid | $250–695 +~3% | ~10% | in band | est ~med |
| Teikametrics | hybrid | $179 / $1,430 +3% | ~10% | in band | base hi |
| Quartile | tiered fixed | $895–9,995/mo | ~10–16% | in band | est ~med |
| Skai | flat SaaS | $114K–756K/yr | ~9–10% | just below | pub 95% |
| CommerceIQ | modular SaaS | $150K–1.2M ACV | ~5–10% at scale | below at scale | est low |
How to read it. A software vendor's headline (~3%) + the ~7% managed-ops layer a brand pays someone to run the account ≈ ~10% all-in. The field clusters at ~9–12%; PulseAd Managed (~12–17%) sits a notch above, defensible on service depth — exposed only against the raw software headline (3–5%).
Effective take rate vs. monthly spend — like-for-like
US Pilot: Avarelle — Hybrid vs Quartile
Avarelle (Duogreen, a US acne brand) is a live US account on Quartile today. From their real invoices + QBR: ~$35K/mo Amazon ad spend, paying Quartile $3,752/mo (software-led — they still run it themselves). The pilot match is our Hybrid service on the US card — agents run it with a named operator, the closest like-for-like to Quartile's scope, with a path to full Managed.
What Avarelle pays Quartile today
| Line | Monthly |
|---|---|
| Amazon PPC | $1,866.62 |
| Promo Management | $795.00 |
| Pro Suite (software) | $310.93 |
| Amazon DSP (platform) | $779.93 |
| = Fee subtotal | $3,752.48 |
| + DSP media (pass-through) | $1,500–$2,500 |
~10.7% of spend, software-led with a CSM. The invoices flag an annual price escalation (T&C §2.1) — a subscription that ratchets up each year.
Same account on the PulseAd US card (Core)
| Mode | Monthly | Eff. | vs Quartile |
|---|---|---|---|
| Self-Service base + 3% | $3,050 | 8.7% | software-only |
| Hybrid base + 7% · pilot match | $4,450 | 12.7% | agents + operator |
| Managed base + 11% | $5,850 | 16.7% | upgrade path |
Like-for-like: Quartile's software + light management maps to our Hybrid ($4,450, 12.7%) — agents run it with a named operator, vs Quartile's $3,752 where the brand still does the work. Within ~19%, agentic, KR-delivered at ~85% GM, with a clean path to full Managed.
rate-card.md, pricing-prop.md (Sims 1–4), series-a.md, take-rate.md, exec_summary.md, and six reverse-engineered competitor estimates in src/docs/competitors/. Margin & PSM figures from real payroll (IN_Payroll, Nov 2025); the Avarelle comparison from live Quartile invoices + QBR. Competitor pricing is directional, not contractual — only Skai publishes real prices. All percentages are of ad spend, not GMV.