Exit ARR, 2025 → 2030
Where we want to be each year — exit ARR climbing to the full $17.5M target by 2030–31 (the dashed line). A ~10x in four years off the raise, and the conservative case at that. The Series A funds the slope.
What's behind the numbers
Read these first — they are the load-bearing inputs behind every chart below. Each row is tagged grounded when it comes from the actual 2025–H1'26 P&L or the rate card, or assumed when it's a forward input for this plan.
2025 actual → 2030 projected
2025 is the internal P&L; 2026 is part-actual — H1 is booked through ~May '26 (run-rate ~$1.1M, contracted ~$1.4M), H2 and 2027–2030 are the plan. Revenue forward is built off the rate card plus funded acquisition; cost lines carry the P&L structure forward, tilted to S&M. Shading: darker = actual, lighter = part-actual, unshaded = plan. Dollars in millions; parentheses = negative.
| Line | 2025 actual | 2026 * | 2027 | 2028 | 2029 | 2030 |
|---|---|---|---|---|---|---|
| Exit ARR Dec run-rate | $1.2 | $2.4 | $4.3 | $7.2 | $11.5 | $17.5 |
| Revenue FY recognized | $0.66 | $1.50 | $3.08 | $5.60 | $9.30 | $14.50 |
| YoY growth | — | +127% | +105% | +82% | +66% | +56% |
| Gross margin | 64% | 52% | 62% | 64% | 65% | 65% |
| Gross profit | $0.42 | $0.78 | $1.91 | $3.58 | $6.05 | $9.43 |
| S&M funded GTM | $0.37 | $0.68 | $1.77 | $2.90 | $4.19 | $5.80 |
| R&D | $0.65 | $1.30 | $1.90 | $2.60 | $3.30 | $4.10 |
| G&A (+ one-time '25) | $0.18 | $0.35 | $0.60 | $0.90 | $1.30 | $1.70 |
| Total OpEx | $1.20 | $2.33 | $4.27 | $6.40 | $8.79 | $11.60 |
| EBITDA | ($0.78) | ($1.55) | ($2.36) | ($2.82) | ($2.74) | ($2.17) |
| EBITDA margin | (119%) | (103%) | (77%) | (50%) | (29%) | (15%) |
| S&M % of revenue | 57% | 45% | 57% | 52% | 45% | 40% |
| Net burn after grants ~$0.36M/yr | ($0.42) | ($1.19) | ($2.00) | ($2.46) | ($2.38) | ($1.81) |
| Headcount EOY | 22 | 30 | 45 | 62 | 82 | 105 |
* 2026 is part-actual — H1 is in the book and the run-rate is ~$1.1M (contracted ~$1.4M as of May '26), roughly flat off the ~$1.2M Dec-'25 exit. 2025 column = actual trailing P&L (gross margin 63.8%, EBITDA −$0.78M); 2026 gross margin compresses to ~52% as new accounts onboard, recovering toward the 65% target thereafter. Cumulative net burn '26–'30 ≈ $9.8M after grants — close to $10M standalone, but the Q3 2028 Series B refills cash long before then (see Use of funds & runway), so the company never runs tight.
If CAC moves — base / bear / bull
S&M efficiency is the plan’s #1 swing variable. The funded plan under three CAC / ramp outcomes; the platform/self-serve scenario is separate upside on top (below).
| Scenario | Exit ARR ’30 | Cum. burn ’26–’30 | Series B | What moves it |
|---|---|---|---|---|
| Bear — CAC ~2× / slow ramp | ~$12M | ~$12M | ~Q2 ’28 · from need | GTM hires and ramp lag; each logo costs ~2× |
| Base — the plan | $17.5M | $9.8M | Q3 ’28 · from strength | CAC and ramp land in range |
| Bull — fast ramp / CAC in range | ~$22M | ~$8.5M | late ’28 · optional | Motion compounds; clears $20M without the platform tier |
Illustrative ranges around the single swing variable (S&M efficiency / CAC), holding the rest of the plan fixed. Bear: a ~2× CAC miss on the planned S&M spend lands ~30% less ARR and pushes cumulative burn past the $10M, so the Series B comes earlier and from need, not strength. Bull: the funded motion ramps faster than modeled and clears $20M on its own. The platform/self-serve scenario (~$25.5M ARR, breakeven 2030) layers on top of any of these.
Two books, two motions
Korea is the volume engine — cheap reps, more logos, lower ACV. The US is the premium engine — expensive reps funded by the relationship premium, fewer and larger logos. US share rises from 40% to ~50% as the funded US motion matures.
| Split | 2025 | 2026 | 2027 | 2028 | 2029 | 2030 |
|---|---|---|---|---|---|---|
| Korea revenue | $0.40 | $0.90 | $1.72 | $2.99 | $4.80 | $7.30 |
| US revenue | $0.26 | $0.60 | $1.36 | $2.61 | $4.50 | $7.20 |
| US % of revenue | 40% | 40% | 44% | 47% | 49% | 50% |
| Korea sales reps | 1 | 3 | 7 | 11 | 15 | 20 |
| US sales / relationship | 0 | 1 | 3 | 5 | 8 | 11 |
| Loaded cost / rep | — | KR ~$75K · US ~$200K (the ~40% premium funds the gap) | ||||
Korea carries more reps but a smaller cost line; the US line is small in headcount but expensive — exactly what the US rate-card premium is there to fund. Revenue reaches a roughly even KR/US split by 2030.
The engine behind the KR & US lines
Sales headcount isn't a guess — it's sized to the new ARR the plan needs. Quota-carrying reps (a subset of total sales headcount; SDRs, marketing and RevOps sit on top) close logos at a geo-specific quota, ramp over 2–3 quarters, and carry a geo-specific CAC.
| Driver (per AE) | Korea | US |
|---|---|---|
| New-logo ACV | $40K | $70K |
| Quota at full ramp | 8 logos/yr | 5 logos/yr |
| New ARR / AE (full) | $320K | $350K |
| Ramp to full quota | ~2 qtrs (50% yr 1) | ~3 qtrs (40% yr 1) |
| Loaded cost / AE | ~$75K | ~$200K |
| CAC / new logo | ~$16K | ~$74K |
| CAC payback (at 65% GM) | ~7 mo | ~19 mo |
| Capacity build | 2025 | 2026 | 2027 | 2028 | 2029 | 2030 |
|---|---|---|---|---|---|---|
| KR AEs quota-carrying, EOY | 1 | 3 | 5 | 7 | 9 | 11 |
| productive AE-years | — | 2.0 | 4.0 | 6.0 | 8.0 | 10.0 |
| new logos | — | 16 | 32 | 48 | 64 | 80 |
| new ARR booked | — | $0.64 | $1.28 | $1.92 | $2.56 | $3.20 |
| US AEs quota-carrying, EOY | 0 | 1 | 2 | 4 | 6 | 8 |
| productive AE-years | — | 0.4 | 1.4 | 2.8 | 4.8 | 6.8 |
| new logos | — | 2 | 7 | 14 | 24 | 34 |
| new ARR booked | — | $0.14 | $0.49 | $0.98 | $1.68 | $2.38 |
| Total new ARR booked | — | $0.78 | $1.77 | $2.90 | $4.24 | $5.58 |
| ARR-walk requires | — | $1.14 | $1.78 | $2.69 | $3.94 | $5.43 |
AEs are the quota-carrying subset of sales headcount in the headcount plan; SDRs, marketing, RevOps and the US relationship PSM sit on top. Booked new ARR tracks the plan's requirement from 2027 on; 2026 runs ~$0.36M short — the build year, when hiring and ramp lag (exit-2026 ARR likely lands nearer $2.0M than $2.4M if the motion starts slowly). Ramp convention: a new AE delivers ~50% (KR) / ~40% (US) of quota in the hire year, full quota thereafter.
Korea — volume engine
~7-month CAC payback. $16K CAC on a $40K logo at 65% gross margin. Cheap reps (~$75K), short cycle, agent-assisted outbound. 1 → 11 AEs carry ~80 new logos a year by 2030 — the bulk of the logo count.
US — premium engine
~19-month CAC payback. $74K CAC on a $70K logo — pricier reps (~$200K), longer enterprise cycle. This is exactly what the rate-card relationship premium funds. Watch item: US CAC has no track record yet, so it's the assumption most likely to come in worse.
Who we hire to get there
Headcount grows 22 → 105, but not evenly. Delivery scales sublinearly (agents do the work); sales is where the money goes. Every column reconciles to the headcount line in the P&L above.
Headcount by function, 2025 → 2030
Delivery (ink) barely doubles while revenue grows 20×, because the agent platform lifts accounts-per-PSM. The green block — sales & marketing — is the real hire, going from 3 to 42. That is what the $10M buys.
| Headcount (EOY) | 2025 | 2026 | 2027 | 2028 | 2029 | 2030 |
|---|---|---|---|---|---|---|
| Delivery — KR pods | 7 | 9 | 12 | 15 | 20 | 25 |
| Sales — Korea | 1 | 3 | 7 | 11 | 15 | 20 |
| Sales — US incl. relationship PSM | 0 | 1 | 3 | 5 | 8 | 11 |
| Marketing / SDR / sales ops | 2 | 2 | 4 | 6 | 8 | 11 |
| R&D — product + eng Korea-based | 10 | 12 | 14 | 18 | 21 | 26 |
| G&A | 2 | 3 | 5 | 7 | 10 | 12 |
| Total | 22 | 30 | 45 | 62 | 82 | 105 |
| Accounts served | ~17 | ~32 | ~54 | ~85 | ~131 | ~190 |
| Accounts per PSM | 2.4 | 3.5 | 4.5 | 5.5 | 6.5 | 7.5 |
Delivery pods (rate-card model)
All delivery stays on Korea pods. Pods carry clusters; agents push accounts-per-pod up, so pod count grows far slower than accounts.
- KR Key pods whale relationships1 → 4
- KR Long-tail pods small/mid, agent-run1 → 6
- US Delivery pods US accounts, KR-staffed1 → 5
- US Senior PSM relationship only, US-based0 → 3
First US Senior PSM lands in 2026, when the US book crosses the rate card's ~$74K/mo funding threshold. We never US-deliver — the premium buys US relationship, not US delivery.
Where the engineers come from
R&D grows 10 → 26 (~3–4 hires/year), almost entirely in Korea — a Korea SWE is ~$63K loaded vs ~$200K+ in the US, the same arbitrage that protects gross margin.
A handful of senior / AI-specialist hires (and the CTO) explain the rising cost per head. This team is the flywheel: the agents they ship lift accounts-per-PSM from 2.4 to 7.5, letting delivery grow 7 → 25 while accounts grow 17 → 190. R&D spend is the reason the delivery line stays flat-ish.
Spend first, leverage later
Funding S&M deepens the operating loss through 2028–2029 while the sales org ramps. Then operating leverage — R&D and G&A growing far slower than revenue, and margin climbing to 65% — pulls EBITDA back toward zero, at 20× the 2025 revenue.
EBITDA, 2025 → 2030
Bars drop below the line as the company burns. The hole deepens to ~−$2.8M in 2028, then narrows as revenue outruns a slowing cost base. Breakeven lands just beyond the 2030 horizon.
Cost as % of revenue — the path to breakeven
S&M (green) stays heavy by choice — this is a growth raise. But R&D and G&A fall fast as a share of revenue, so the whole stack drops toward the 65% gross-margin line. When it crosses below, the company is profitable — just past 2030 on this plan.
What the $10M buys — and how long it lasts
The raise is deployed against the plan above. ~45% builds the go-to-market org (the missing piece); the rest funds the agent platform, the scale-up, and a deliberate buffer. With ~$1M already on hand, pro-forma cash at close is ~$11M.
Allocation of the $10M
Derived from the incremental OpEx ramp '26–'28 (the window the Series A funds). S&M is the largest single bucket — this is a go-to-market raise.
- Go-to-market sales + marketingS&M scales 1 → ~16 heads through 2028 — scaling live US & Korea sales (KR + US AEs, SDR/RevOps, demand gen), then following Asian brands across Asia. The funded acquisition motion.~$4.5M 45%
- Product & engineeringR&D 10 → 18 (Korea) — the agent platform that holds delivery flat and lifts gross margin toward 65%.~$2.5M 25%
- G&A & opsFinance, systems, and the operational backbone for a 62-person company.~$1.0M 10%
- Operating reserve CAC-risk bufferCushion to raise the Series B from strength and absorb a 2–3× CAC miss — the plan's #1 risk.~$2.0M 20%
Cash runway — pro-forma, $M
Pro-forma cash from the Series A close (Q3 '26) at ~$11M, drawn down by quarterly net burn, with a $20M Series B in Q3 '28 — exactly two years after the A. The trough before the B is ~$7M — comfortably over a year of runway, so the B is raised from strength, not necessity. A debt facility sits underneath as an undrawn backstop.
Net cash burned from close to the Series B is only ~$4M — the $11M nearly funds the entire plan to 2030 on its own (~$9.8M cumulative net burn). That's a ~0.8× burn multiple (after grants; ~1.1× gross): the Series B (Q3 2028, two years after the A) funds the push past $20M ARR and de-risks CAC, it isn't a rescue. Burn spread evenly within each year; excludes working-capital timing. Grants (~$0.36M/yr) assumed; debt facility excluded (undrawn backstop).
Q3 2028 — raised from strength
Timed for Q3 2028 — exactly two years after the Series A — and raised from strength, not necessity: the runway reaches it with ~$7M still in the bank (comfortably over a year of cushion). The B is the growth round that funds the push past $20M ARR, not a rescue.
Where the business is when we raise it
Exit-2028 plan — the metrics that earn the round.
| Exit ARR | ~$7.2M |
| FY revenue | $5.6M · +82% |
| Gross margin | 64% → 65% |
| US share of revenue | ~47% |
| Net revenue retention | ~108% |
| Headcount | 62 |
| Funded-CAC track record | ~2 yrs |
~2 years of funded-acquisition data retires the plan's #1 risk — it turns the ARR ramp from plan into forecast.
What it takes to get there
- Deliver the GTM ramp — S&M 1 → ~16 heads, KR + US AEs producing at quota. The Series A thesis, executed.
- Prove US CAC & payback — the assumption most likely to miss; two years of funded data turns the ramp from plan into forecast.
- Hold the margin recovery (52% → 65%) while onboarding fast, and hold NRR / churn through the ramp.
- (Upside) Convert the self-serve pilots — Q4 2026 design partners to paying licenses, a second growth vector beyond the managed motion.
What we'd target in the round
- SizeThe model assumes a +$20M raise.~$20–25M
- MarkOff ~$7M ARR growing ~70%+ at ~64% GM, with a proven funded GTM motion — a real step-up from the Series A.step-up
- Use of fundsScale the proven US motion, deepen the self-serve / platform tier, and fund the roadmap — geographic expansion, brand ads & CTV, channel breadth — carrying exit ARR past $20M (base ~$17.5M, ~$25M with the platform tier) toward breakeven just past 2030.growth
What raising more buys
The plan is sized for $10M. If the round is oversubscribed, the question isn't can we deploy it — it's what each extra dollar buys against what it costs. The base plan already reaches the Series B from strength (~$7M trough, Q3 2028); more upfront capital pushes that to a later, larger, or optional B — but at today's Series A price, the most expensive equity if the plan works.
| Raise | Extra | Effect on the Series B | What the extra funds |
|---|---|---|---|
| $10M — base | — | B at Q3 '28, from strength (~$7M trough) | The funded GTM motion, as modeled |
| $11M | +$1M | B slips to ~Q4 '28; reserve $2M → $3M | CAC-risk insurance — top up the buffer against the plan's #1 risk |
| $12M | +$2M | B to ~H1 '29, at higher ARR & a better mark | Accelerate the US premium engine — pull 2–3 US AEs forward |
| $15M | +$5M | B becomes optional — $15M > ~$9.8M base burn, funded to near-breakeven | Base GTM plus the self-serve / platform build — no B dependency |
Dilution is at the Series A price — the most expensive equity if the plan works, since the B would be a step-up. So extra now = insurance you pay for in dilution. The plan absorbs ~$11–12M efficiently on the current motion; beyond that, deploying more means funding a second motion (the platform tier), not hiring GTM faster than quality allows.
Post-money — illustrative
No term sheet yet, so these are illustrative: at a typical Series A dilution of ~20–25%, post-money ≈ raise ÷ dilution.
| Raise | Dilution | Post-money (≈) | Pre-money (≈) |
|---|---|---|---|
| $10M — base | 20–25% | $40–50M | $30–40M |
| $11M | 20–25% | $44–55M | $33–44M |
| $12M | 20–25% | $48–60M | $36–48M |
| $15M | 20–25% | $60–75M | $45–60M |
Oversubscription gives two levers: hold the price and take more (more dilution at the same mark), or hold dilution (~21%) and let demand push the valuation up. The strong play blends both — a bit more capital at a modestly higher mark. These scale with the round; the actual number is set by the term sheet, not the raise size.
✓ Why oversubscribe
✕ Why not
Three products, three motions
Two client-facing products — a web app and a CLI — plus one internal platform, taken to market through three motions: managed today, hybrid next, self-serve on the horizon.
Product Strategy
| Product | Interface | For |
|---|---|---|
| Pulson | Web | Clients |
| Pulson CLI | CLI | Clients |
| AOP | CLI | Internal |
GTM
| Product | Managed Service | Hybrid | Self-service |
|---|---|---|---|
| Pulson | Live, v1.1 (JULY '26) | Live, v1.1 (JULY '26) | on the horizon |
| Pulson CLI | — | late Q3 '26 | on the horizon |
| AOP | active now | — | — |
Sales Targets & Motions
| Target | Managed Service | Hybrid | Self-service |
|---|---|---|---|
| Pulson | Mid-market brands, full-service ~$3.3K/mo · ~$40K ACV | Client-operated + co-pilot, license + seats ~$2.9K/mo · ~$35K ACV | SMB / long-tail, fully self-serve ~$0.7–1.3K/mo · ~$8–15K ACV |
| Pulson CLI | Enterprise / whale, operator-led ~$5.8K+/mo · ~$70K+ ACV | Enterprise teams operate on CLI ~$4.2–6.7K/mo · ~$50–80K ACV | Enterprise power users / agencies usage + seats |
A self-serve tier — a client-operated license
The funded plan is sales-led: revenue = AEs × quota × ACV, capped by how fast we hire. Alongside it, the first self-serve pilots land Q4 2026 as a hybrid license: we sell a client a license, their own team operates it, and they pay an annual license fee plus per-seat for the people who use it. That breaks the headcount cap — growth comes from the product and the client's own labor, not our reps — and because the client operates it, there's no delivery pod, so it runs at software margin. The build is mostly wrapping what we already have — onboarding, multi-seat management, license + seat billing, hardened multi-tenancy — cheap Korea R&D (~4 engineers in 2026 → ~10 by 2030).
+$8M vs funded $17.5M
+4 pts vs 65%
vs −$2.2M funded
−$2.3M, same $10M
Exit ARR — funded plan vs. + self-serve
The green wedge is the self-serve tier stacked on the sales-led base. It barely shows through 2027 (product-build years), then compounds — clearing the $20M line by 2030 that the base plan needed the Series B to chase.
The assumptions this rides on
Gross margin is the swing factor — at 80% (client-operated, productized onboarding) the tier reprices the company; if every license needs hands-on PulseAd implementation (~55%) the upside collapses.
The tier on its own
2026 is the Q4 pilot year (a few design partners). A cash drain through 2027 (build + pilots), crosses over in 2029, throws off +$2.5M EBITDA in 2030. Go-to-customer cost (license sale + onboarding + CS) falls to ~27% of tier revenue by 2030.
| Self-serve ($M) | '26 | '27 | '28 | '29 | '30 |
|---|---|---|---|---|---|
| Exit ARR | 0.1 | 0.6 | 1.8 | 4.0 | 8.0 |
| FY revenue | 0.05 | 0.35 | 1.2 | 2.9 | 6.0 |
| Licensed clients @~$35K | ~3 | ~17 | ~50 | ~115 | ~230 |
| Gross profit @80% | 0.04 | 0.28 | 0.96 | 2.32 | 4.80 |
| − incr R&D | 0.30 | 0.40 | 0.50 | 0.60 | 0.70 |
| − incr S&M + onboard/CS | 0.10 | 0.30 | 0.60 | 1.00 | 1.60 |
| Tier EBITDA | (0.36) | (0.42) | (0.14) | 0.72 | 2.50 |
Combined — funded + self-serve
Deeper burn in 2026–28 (funding the build) buys a bigger, higher-margin, profitable company by 2030 — and less total cash consumed, because you reach breakeven instead of burning past it.
| Combined ($M) | '26 | '27 | '28 | '29 | '30 |
|---|---|---|---|---|---|
| Exit ARR | 2.5 | 4.9 | 9.0 | 15.5 | 25.5 |
| Revenue FY | 1.6 | 3.4 | 6.8 | 12.2 | 20.5 |
| Gross profit | 0.9 | 2.2 | 4.5 | 8.4 | 14.2 |
| Blended GM | 61% | 64% | 67% | 69% | 69% |
| Total OpEx | 2.73 | 4.97 | 7.50 | 10.39 | 13.90 |
| EBITDA | (1.79) | (2.78) | (2.96) | (2.02) | 0.33 |
| Net burn after grants | (1.43) | (2.42) | (2.60) | (1.66) | +0.69 |
| The swing factor — self-serve GM | Tier EBITDA '30 | Combined EBITDA '30 | Verdict |
|---|---|---|---|
| 80% — client-operated, productized | +$2.5M | +$0.3M | Reprices the company |
| 65% — hands-on onboarding/CS per license | +$1.6M | −$0.6M | Still accretive, no breakeven |
| 55% — needs a PulseAd implementation team | +$1.0M | −$1.2M | Services in disguise — little gain |
Even at 55% the tier stays mildly accretive (incremental S&M is low), but it only reprices the business at the top of the range. Validate that a client's team can operate it — without a PulseAd implementation team — before banking the upside.
What to validate before this is a plan, not a sketch
- Do the Q4 2026 pilots convert to paid licenses — at ~$35K? Count and size the design partners; confirm they'll commit to a license + seats, not just a free trial. The whole ramp starts here.
- Can a client's team actually operate it without a PulseAd implementation team? This single answer is the difference between 80% and 55% margin — between repricing the company and selling services in disguise.
- Does licensed/self-operated cannibalize or feed the managed book? Best case: a client licenses now and adds managed later (or vice versa). Worst case: clients who'd have paid for managed self-operate instead, at a lower take.
- What's the right license/seat split — and does it expand? Per-seat is the expansion meter; confirm seats grow inside accounts, and decide whether to layer a usage/%-of-spend component on top.
What’s solid — and what we need to improve
The 2025 base and the cost engine are real ground; the five-year ramp is a plan on a go-to-market motion PulseAd has not yet run. A fresh read against the live P&L tab also surfaces several headline numbers to reconcile before diligence — the table below.
✓ Solid ground
△ What we need to improve
The numbers to reconcile — exec-summary vs. the P&L tab
A lead will rebuild the headline metrics off the P&L tab. Here’s where they tie, and where they don’t.
| Claim | P&L tab actual | Status |
|---|---|---|
| ARR $1.4M | May ’26 net rev $117.5K × 12 = $1.41M | works as run-rate — show TTM ~$1.0M beside it; it’s run-rate, not contracted |
| Net-rev growth +211% TTM | Jan–May YoY +222%; Q1 +219% | works ~+220% real (exact TTM not computable — no 2024 in tab) |
| Take rate 11.5% | $975K opt fee ÷ $7.49M managed spend (TTM) = ~13% | works if anything conservative |
| 2025 revenue $655K | $655,202 | works exact |
| Brands 21+ / 8 countries | ~14–20 booked logos in the cohort blocks | plausible consistent, not precisely checkable |
| NRR 106% | Cohorts 1–3 clients; monthly NRR 9–1056%; 2026 bridge nets to contraction | problem not supported — data points lower |
| Burn multiple 0.43× | $1.13M net burn ÷ $0.99M net-new ARR = 1.14× (0.78× post-grants) | re-based doc now states ~0.8× (after grants) |
| Active GMV $95.1M (+7.9×) | Not a P&L line; tab has $7.5M managed spend TTM (~$9M run-rate) | verify in revtrack, not the P&L tab |
| Gross margin 55% → 60% | FY25 63.8%, 2026 YTD 51.7%, TTM 58.6% | re-based projection now shows 64%→52%→65% |
| 2025 EBITDA −$1.22M / OpEx $1.58M | EBITDA −$0.78M / OpEx ~$1.20M | re-based projection now shows −$0.78M / $1.20M |
Bottom line: the ✓ ground — 2025 revenue, ~+220% growth, ~12–13% take rate, the cost engine — is solid. Three of the four reds — gross-margin level & direction, the 2025 EBITDA basis, and the burn multiple — are now re-based into the projection above (the recovery slope and the OpEx line-split remain to confirm against the tab). NRR support is the one red still fully open: compute a blended figure we can defend, or lead with logo retention, before this goes in front of a lead.
Key & abbreviations
Every acronym used above, in one place.
| ARR | Annual Recurring Revenue | ACV | Annual Contract Value — revenue per customer/yr |
| GM | Gross Margin | GMV | Gross Merchandise Value — ad sales managed |
| NRR | Net Revenue Retention — expansion minus churn | CAC | Customer Acquisition Cost |
| EBITDA | Earnings Before Interest, Taxes, Depreciation & Amortization | OpEx | Operating Expenses |
| S&M | Sales & Marketing | R&D | Research & Development |
| G&A | General & Administrative | GTM | Go-To-Market — the sales & marketing motion |
| AE | Account Executive — quota-carrying rep | PSM | Performance Success Manager — account/delivery lead |
| SDR | Sales Development Representative | RevOps | Revenue Operations |
| CS | Customer Success | CAGR | Compound Annual Growth Rate |
| TTM | Trailing Twelve Months | YoY | Year over Year |
| FY | Fiscal Year | EOY | End of Year |
| P&L | Profit & Loss — the income statement | CTV | Connected TV |
| KR | Korea | US | United States |